FAQ
Frequently Asked Questions (FAQ)
Welcome to the KINSANE FAQ page. Below you’ll find answers to the most common questions about our products, orders, and policies.
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Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, Apple Pay, Google Pay, PayPal (if enabled), and Shopify Payments. All transactions are secure and encrypted.
Q: Can I change or cancel my order after it’s placed?
A: Orders are processed quickly. If you need to make a change, contact us at kinsaneusa@gmail.com within 24 hours. After processing begins, we cannot make changes.
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Shipping
Q: How long does shipping take?
A: Orders are processed within 2–3 business days. U.S. delivery usually takes 3–7 business daysafter shipping.
Q: Do you offer free shipping?
A: Yes — free U.S. shipping on orders over $100.
Q: How do I track my order?
A: Once shipped, you’ll receive an email with your tracking number. You can track your package directly on the carrier’s website.
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Exchanges & Returns
Q: Do you accept returns?
A: We offer an easy return service, return window is available 3 days after delivery. Any items being returned must be unworn, unwashed, and in original condition. Return shipping costs are the buyers responsibility unless item arrived defective or if it was the wrong item.
Q: How do I request an exchange?
A: Contact us at kinsaneusa@gmail.com within 3 days of delivery with your order number. Items must be unworn, unwashed, and in original condition.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs, unless the item was defective or incorrect.
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Products
Q: Are your sizes true to fit?
A: Yes, our clothing is designed for a true athletic fit unless otherwise specified.
Q: Will sold-out items be restocked?
A: Some items may be restocked, but limited editions will not return. Follow our Instagram [@KINSANEUSA] or subscribe to our newsletter for restock alerts.
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General
Q: Do you ship internationally?
A: No, Kinsane currently only ships to United States.
Q: How do I contact customer support?
A: Email us anytime at kinsaneusa@gmail.com. We aim to respond within 24–48 hours.
Q: Are you sponsoring Kinsane athletes?
A: Yes, Kinsane is currently sponsoring athletes. We’re always looking to collaborate with dedicated individuals who embody our mindset of discipline, intensity, and the “Train Kinsane” lifestyle — whether you compete in martial arts, bodybuilding, powerlifting, or any other sport that pushes limits.
If you’re interested in becoming a sponsored athlete, please send us an email at kinsaneusa@gmail.com with your name, sport, achievements, and social media links — or reach out directly via Instagram @kinsaneusa