FAQ
Frequently Asked Questions (FAQ)
Welcome to the KINSANE FAQ page. Below you’ll find answers to the most common questions about our products, orders, and policies.
⸻
Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, Apple Pay, Google Pay, PayPal (if enabled), and Shopify Payments. All transactions are secure and encrypted.
Q: Can I change or cancel my order after it’s placed?
A: Orders are processed quickly. If you need to make a change, contact us at kinsaneusa@gmail.comwithin 24 hours. After processing begins, we cannot make changes.
⸻
Shipping
Q: How long does shipping take?
A: Orders are processed within 2–3 business days. U.S. delivery usually takes 3–7 business daysafter shipping. International delivery times vary (7–21 business days).
Q: Do you offer free shipping?
A: Yes — free U.S. shipping on orders over $100.
Q: How do I track my order?
A: Once shipped, you’ll receive an email with your tracking number. You can track your package directly on the carrier’s website.
⸻
Exchanges & Returns
Q: Do you accept returns?
A: We do not offer refunds — only exchanges.
Q: How do I request an exchange?
A: Contact us at kinsaneusa@gmail.com within 5 days of delivery with your order number. Items must be unworn, unwashed, and in original condition.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs, unless the item was defective or incorrect.
⸻
Products
Q: Are your sizes true to fit?
A: Yes, our clothing is designed for a true athletic fit. Check the size chart on each product if applicable.
Q: Will sold-out items be restocked?
A: Some items may be restocked, but limited editions will not return. Follow our Instagram [@KINSANEUSA] or subscribe to our newsletter for restock alerts.
⸻
General
Q: Do you ship internationally?
A: No, Kinsane currently only ships to United States . International shipping coming soon!
Q: How do I contact customer support?
A: Email us anytime at kinsaneusa@gmail.com. We aim to respond within 24–48 hours.
Q: Are you sponsoring Kinsane athletes?
A: Yes, Kinsane is currently sponsoring athletes. We’re always looking to collaborate with dedicated individuals who embody our mindset of discipline, intensity, and the “Train Kinsane” lifestyle — whether you compete in martial arts, bodybuilding, powerlifting, or any other sport that pushes limits.
If you’re interested in becoming a sponsored athlete, please send us an email at kinsaneusa@gmail.com with your name, sport, achievements, and social media links — or reach out directly via Instagram @kinsaneusa